Shipping and Returns
We ship via Ground. Method of shipment is fully at our discretion (Fedex or UPS). We do not ship internationally.
We offer free ground shipping that is only available to US addresses (excluding Alaska, Hawaii, Puerto Rico, and other US holdings) on orders of $50.00 or more (product price - excludes discounts, taxes and shipping).
We ship in one to three business days from date of purchase. Your package will arrive to you within 5-9 business days.
You will receive an email once your order has shipped with a link to track your package.
Please make sure your order is correct before placing it. Absolutely no changes can be made after your order is placed.
We do not ship to PO Boxes or Military PO Addresses, only physical addresses.
If you have limitations on which carriers can or cannot deliver to your residence, please contact us BEFORE placing your order.
If you put order notes in your order - this will delay shipment.
We do not ship internationally. Therefore, we do not ship to freight forwarding companies. Orders deemed to be shipped to a freight forwarder may be cancelled. Should an order be shipped to a freight forwarding address, we are not liable for any damages, or issues that may arise after the order has left our warehouse. We reserve the right to cancel any order that doesn't follow our policy.
30 Day 100% Satisfaction Guarantee.
To be eligible for a replacement or refund, you must email email@example.com within 5 calendar days of your order being received. Your email must include your name, order number, email address, description of defective item, and a picture showing the defect.
Sending all of this information will insure your that issue is handled quickly.
If you email outside of that 5 calendar days, we will only be able to issue a replacement.
Once a member of our team has assessed your issue, we will contact you with the status of your replacement or refund. Please allow for up to 2 days to hear a response from us.
If your refund is approved, we will initiate a refund to your credit card (or original payment method). In the case you no longer have that payment method, we are only able to issue store credit. Any refund offered will not include the original shipping cost.
You will receive the credit within a certain amount of days, depending on your card issuer’s policy. Please note that a refund can take up to 10 business days to appear in your statement but could take as long as two billing cycles. We appreciate your patience!
After 30 days of the order being delivered, we are no longer able to replace or refund any order.
Note: should you ship an item to a freight forwarder, we will not warranty any products for damages.